Cancellation Policy

1. Introduction

Welcome to Esse India (hereinafter referred to as "we," "us," "our," or "the Company"). This Cancellation Policy outlines the terms and conditions under which you may cancel our immigration consultancy services and the procedures that apply to such cancellations.

We believe in transparency and fairness. This policy is designed to protect both our clients and our company while ensuring clarity in the cancellation process.

This Cancellation Policy applies to all services provided by Esse India, including but not limited to immigration consultancy, visa application assistance, documentation support, and related advisory services.

2. Scope of Cancellation Policy

This Cancellation Policy covers the following types of service agreements:

• Consultation Services: Initial consultations and assessment sessions.
• Application Processing Services: Visa application preparation, documentation, and filing services.
• Retainer Services: Ongoing immigration support and representation services.
• Additional Services: Supplementary services such as document translation, notarization, or certification.

3. Cancellation by Client

You may cancel our services at any time by providing written notice. The following conditions apply:

3.1 Cooling-Off Period

• You have the right to cancel your service agreement within 7 calendar days of signing the agreement without any penalty.
• If you cancel during the cooling-off period, you will receive a full refund of any fees paid, provided no services have been rendered.
• If services have already been provided, fees for services rendered will be deducted from the refund.

3.2 Standard Cancellation

• After the cooling-off period, you may cancel the services at any time by providing written notice.
• Upon cancellation, you will be liable for all fees incurred up to the date of cancellation.
• Any prepaid fees for services not yet rendered may be refunded, subject to the cancellation fees outlined in Section 4.
• The cancellation will take effect on the date we receive your written notice.

3.3 How to Cancel

• Cancellation requests must be submitted in writing via email to info@esseindia.com
• Your cancellation request must include your full name, contact information, service agreement details, and the effective date of cancellation.
• We will acknowledge receipt of your cancellation request within 2 business days.

4. Cancellation Fees

The following cancellation fees apply based on the timing of your cancellation:

5. Cancellation by Esse India

We reserve the right to cancel our services under the following circumstances:

5.1 Client Default

• You provide false, misleading, or inaccurate information.
• You fail to pay fees as agreed in the service agreement.
• You engage in fraudulent, illegal, or unethical activities.
• You fail to cooperate with our consultants or provide required documentation in a timely manner.
• You breach any provision of the service agreement or these terms.

5.2 Visa/Application Refusal

• If your visa application is refused by the immigration authorities and no viable alternative pathway exists.
• If the immigration program you applied for is discontinued or significantly changed.

5.3 Other Circumstances

• If we are unable to continue providing services due to regulatory or operational reasons.
• If we determine that our continued engagement may violate any applicable laws or professional standards.

6. Service Suspension

In certain circumstances, we may suspend services rather than cancel them:

• Non-Payment: If you fail to pay fees as agreed, we may suspend services until payment is received.
• Non-Cooperation: If you fail to provide required information or documentation, we may suspend services.
• Investigation: If we need to investigate a potential issue with your application, services may be suspended.
• Regulatory Review: If immigration policies are under review, services may be temporarily suspended.

7. Cancellation Process

To cancel our services, please follow these steps:

Step 1: Submit Written Notice

• Send a written cancellation request to info@esseindia.com
• Include your full name, contact information, service agreement details, and reason for cancellation
• Specify the effective date of cancellation

Step 2: Acknowledgment

• We will acknowledge receipt of your cancellation request within 2 business days
• We will confirm the effective date of cancellation
• We will provide a summary of any fees payable

Step 3: Final Settlement

• Any outstanding fees must be paid within 15 days of cancellation
• Any refunds due will be processed as per the timeline in our Refund Policy
• We will provide a final statement of account

8. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under the service agreement if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, storms, etc.)
• pravite limited actions, regulations, or policies
• War, terrorism, or civil unrest
• Epidemics, pandemics, or health emergencies
• Strikes, lockouts, or labor disputes
• Utility failures, communication failures, or internet outages

9. Post-Cancellation Obligations

After cancellation of services, the following obligations apply:

9.1 Client Obligations

• Pay all outstanding fees and charges as per the service agreement.
• Return any documents or materials provided by us.
• Maintain confidentiality of all information shared during our engagement.
• Acknowledge that we are no longer representing you before immigration authorities.

9.2 Esse India Obligations

• Provide you with copies of any documents you submitted for your application.
• Issue a final statement of account.
• Inform any third parties (if applicable) of the termination of services.
• Maintain your records as required by law and professional standards.

10. Dispute Resolution

In the event of a dispute regarding cancellation or related matters, the following process shall apply:

• Step 1 - Internal Review: The client may request an internal review of the cancellation decision by contacting our management team.
• Step 2 - Mediation: If the internal review does not resolve the dispute, the parties shall attempt to resolve the issue through mediation with a mutually agreed mediator.
• Step 3 - Arbitration: If mediation fails, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in New Delhi, India.
• Step 4 - Legal Action: If arbitration does not resolve the dispute, either party may pursue legal action in the courts of New Delhi, India.

11. Changes to Policy

We reserve the right to modify this Cancellation Policy at any time. Changes will be effective immediately upon posting on this page.

It is your responsibility to review this policy periodically to stay informed about any changes. Your continued use of our services after changes are posted constitutes your acceptance of the modified terms.

We will make reasonable efforts to notify you of any material changes to this policy. However, it is ultimately your responsibility to stay informed about any updates.

12. Contact Information

If you have any questions about this Cancellation Policy or wish to cancel our services, please contact us:

• Address: Building No. 104, Westend Marg, Lane 2, Saket, New Delhi - 110017
• Phone: 011 4054 0957
• Email: info@esseindia.com
• Website: wesindia.com

Our office hours are Monday to Saturday, 10:00 AM to 6:00 PM IST. We strive to respond to all cancellation-related inquiries within 24 business hours.