Refund Policy

1. Introduction

Welcome to Esse India (hereinafter referred to as "we," "us," "our," or "the Company"). This Refund Policy outlines the terms and conditions under which refunds may be issued for fees paid to us for immigration consultancy services.

We are committed to providing transparent and fair services. This policy is designed to protect both our clients and our company while ensuring clarity in financial transactions.

This Refund Policy applies to all services provided by Esse India, including but not limited to immigration consultancy, visa application assistance, documentation support, and related advisory services.

2. Scope of Refund Policy

This Refund Policy covers the following types of fees:

• Consultation Fees: Fees paid for initial consultation and assessment services.
• Service Fees: Fees paid for immigration application processing, documentation, and filing services.
• Retainer Fees: Fees paid to retain our services for ongoing immigration support.
• Additional Service Fees: Fees paid for supplementary services such as document translation, notarization, or certification.

3. Eligibility for Refund

You may be eligible for a refund under the following circumstances:

3.1 Service Not Rendered

If we fail to provide the services for which you have paid, you may be eligible for a full refund of the fees paid.

3.2 Material Error on Our Part

If we make a material error in processing your application that results in a refusal or rejection, we will review the case and may offer a partial or full refund at our discretion.

3.3 Mutual Agreement

Refunds may be issued by mutual agreement between you and Esse India in cases where the service agreement is terminated early.

3.4 Duplicate Payment

If you make a duplicate payment in error, we will refund the duplicate amount upon verification.

4. Non-Refundable Fees

The following fees are strictly non-refundable under any circumstances:

• Government Filing Fees: Any fees paid to government authorities for visa applications, immigration processing, or related services.
• Medical Examination Fees: Fees paid for medical examinations required for visa applications.
• Language Test Fees: Fees paid for IELTS, CELPIP, PTE, or other language proficiency tests.
• Educational Credential Assessment (ECA) Fees: Fees paid for educational credential assessments.
• Police Clearance Certificate Fees: Fees paid for obtaining police clearance certificates.
• Third-Party Service Fees: Fees paid to third-party service providers engaged on your behalf.
• Consultation Fees: Once the consultation has been provided, these fees are non-refundable.
• Document Verification Fees: Fees paid for document verification and authenticity checks.

5. Refund Process

To request a refund, please follow these steps:

Step 1: Submit a Written Request

• Send a written refund request to info@esseindia.com
• Include your full name, contact information, service agreement details, and reason for refund request
• Attach any supporting documentation that may be relevant

Step 2: Review and Processing

• We will acknowledge receipt of your request within 2 business days
• Our team will review your request and any supporting documentation
• We may contact you for additional information if needed

Step 3: Decision and Communication

• We will communicate our decision within 15 business days of receiving your request
• If approved, we will inform you of the refund amount and timeline
• If denied, we will provide a detailed explanation for the decision

6. Refund Timeline

Once a refund is approved, the following timeline applies:

7. Cancellation Policy

If you wish to cancel our services, the following applies:

7.1 Cancellation by Client

• You may cancel our services at any time by providing written notice
• Upon cancellation, you will be liable for all fees incurred up to the date of cancellation
• Refunds, if any, will be determined as per this Refund Policy
• Cancellation fees may apply as per your service agreement

7.2 Cancellation by Esse India

• We reserve the right to cancel services if:

• You provide false or misleading information
• You fail to pay fees as agreed
• You engage in fraudulent or illegal activities
• Your application is refused and no viable alternative pathway exists

• In case of cancellation by us due to client default, no refund will be issued

8. Dispute Resolution

In the event of a dispute regarding a refund, the following process shall apply:

• Step 1 - Internal Review: The client may request an internal review of the refund decision by contacting our management team.
• Step 2 - Mediation: If the internal review does not resolve the dispute, the parties shall attempt to resolve the issue through mediation with a mutually agreed mediator.
• Step 3 - Arbitration: If mediation fails, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in New Delhi, India.
• Step 4 - Legal Action: If arbitration does not resolve the dispute, either party may pursue legal action in the courts of New Delhi, India.

9. Exceptions and Special Cases

In certain circumstances, we may consider exceptions to this Refund Policy:

9.1 Extreme Hardship Cases

We may consider refunds in cases of extreme hardship, such as serious illness, death in the family, or other unforeseen circumstances. Each case will be reviewed on its merits.

9.2 Administrative Errors

If we make an administrative error in processing your payment or services, we will take corrective action and may issue a refund as appropriate.

9.3 Regulatory Changes

If significant changes in immigration laws or policies make it impossible to continue with your application, we may discuss alternative options and refund possibilities.

10. Changes to Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

It is your responsibility to review this policy periodically to stay informed about any changes. Your continued use of our services after changes are posted constitutes your acceptance of the modified terms.

We will make reasonable efforts to notify you of any material changes to this policy. However, it is ultimately your responsibility to stay informed about any updates.

11. Contact Information

If you have any questions about this Refund Policy or wish to request a refund, please contact us:

• Address: Building No. 104, Westend Marg, Lane 2, Saket, New Delhi - 110017
• Phone: +91 011-31530376
• Email: info@esseindia.com
• Website: esseindia.com

Our office hours are Monday to Saturday, 10:00 AM to 6:00 PM IST. We strive to respond to all refund-related inquiries within 24 business hours.